Front&Go

A task-oriented frontend solution for large enterprises

More efficient processes, increased IT security, ease of use for all: discover the business benefits of a unified frontend

Those who have already tried and tested

Why it will also work for you

Implementing the strengths of Front&Go in a large enterprise environment

Provides an up-to-date solution for existing frontends

By streamlining processes and providing a unified interface, metrics expected in customer service improve rapidly (e.g. reduce handling time). You shall also expect a lower rate of process errors at the back office level. The new, streamlined frontend is less complex and therefore less error-prone than the common, factory interfaces, where the large number of (often unused) features often comes at the expense of usability. Front&Go greatly increases efficiency by providing in one dedicated place all the functionality needed for a business task to be performed; no need for tedious and multiple systems or interfaces.

What our customers have said about us

The business impact of Front&Go

Front&Go is not just another developer tool: the system can be used to demonstrate a number of tangible achievements in different business areas.

More efficient processes

From a business perspective

Streamlining processes and by way of using a unified interface for customer services can swiftly improve metrics (e.g. reduce handling time). You can also expect less process errors at the back office level. The new, streamlined frontend is less complex and therefore less error-prone than the common, factory interfaces, where the large number of (often unused) features often comes at the expense of usability. Front&Go greatly increases efficiency by providing via an all in one solution all the functionality needed for all business tasks at hand, and rendering obsolete multiple systems and interfaces.

Cutting edge experience

From an IT perspective

The Front&Go system can be flexibly extended to any number of business processes. It can be used to create an up to date, user-friendly interface that fits the corporate identity of the company, and is technologically and visually independent of back-end systems. Future modifications are not a problem and can be implemented smoothly, moreover, small development projects are hosted flawlessly within the system. Front&Go allows you to map a system-wide set of rules that can be supervised as a one-stop shop, and provides a centralized user access authorisation system for multiple applications.

Decreasing employee turnover

From an HR perspective

Cumbersome, incomplete induction periods and awkward company systems lead to higher employee turnover. Front&Go supports employee retention in both areas. Simplified system use leads to easier usability, resulting in faster learning curves and reduced training costs. With a single, multi-system integration interface, there’s no need to learn dozens of different software logics or constantly switch between applications and screens at work. Front&Go provides a front-end that adapts to the habits and logic of the company and its valuable employees, and in the long run helps to reduce staff turnover.

Cost-effective processes

Financial aspects

With Front&Go there is no need to introduce new software, the system builds heavily on existing infrastructure components. It helps to keep IT investment costs as low as possible, and begets cost-effective, controllable change management processes. Existing legacy assets remain usable and can be easily and quickly upgraded without the constraints linked to their replacement, while repeatable workflows reduce time and costs.

When it comes to practice

Ok, but what are the specific use cases? We show you how and exactly what our customers are successfully using Front&Go for.

FRONT&GO SIKERTÖRTÉNETEK

Töltsd le ingyenes esettanulmányunkat

Az esettanulmányban részletesen bemutatjuk a Front&Go funkcionalitásait, technológiai megoldásait és üzleti előnyeit. Górcső alá vesszük a keretrendszer kiemelkedő tulajdonságait, mint az intuitív felhasználói felület, a testreszabhatóság, a gyors teljesítmény és a kiváló felhasználói élmény. Ügyfeleink eredményein, sikertörténetein keresztül pedig azt is megtudhatod, milyen üzleti kihívásokra kínál megoldást a Front&Go.

Contact us!

If you have any questions or queries about the system, don’t hesitate to contact us – together we shall find the answer to all your needs!

FAQ

Front&Go focuses on making processes as transparent and streamlined as possible. With that said, it’s not unusual to have more questions about the system. So please find some answers below.

  • Meeting architectural requirements

  • Support for frontend, backend and database integration

  • Ensure efficient development, minimize coding errors

  • Reliability, strong community support, quality documentation

  • Facilitate testing and maintenance

  • Compliance with privacy and security requirements, management of access levels and groups

  • High performance, easy scalability

  • Support for the development methodology in use, including project management and CI/CD pipeline

The fixed elements of the system are the SPA frontend and the API layer that serves it. The frontend provides a clean, easy-to-use UX, for which the API layer provides the interfaces for the functions, guarantees the management of access granting and performs the integration with other systems. Depending on the needs of the implementation, this architecture can be extended and integrated with a number of modules:

  • CDN, WAF

  • API gateway (between frontend and APIs or between API and other systems)

  • ESB (the API layer can be integrated with existing services)

  • Cache or other databases

  • Asynchronous message or event management systems (message queue, Kafka)

  • User authentication and authorization systems (AD(FS), OAuth, and other SSO implementations)

  • Other existing services, systems

  • Backend module(s), where more complex, reusable business logic needs are to be delivered

  • CI/CD elements

Our system has been implemented in many different projects, for many different companies. We are flexible, we try to adapt to the client’s internal methodology (e.g. agile scrum, classic waterfall) during the development phase of the system functionality. We recommend that this phase is preceded by a design phase where the concept (architecture, user journeys, front-end site structure) is developed, thus avoiding or minimizing the risk of tedious redesigns. If the company requires it, we can “lead” the entire professional process with our consultants, but if it is an organization with experience in this field, we shall cooperate well with an existing, experienced product owner.

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Setting parameters for
campaign offers

We created an interface for Yettel’s campaign managers that integrates with the company’s cloud-based marketing automation system. This allows users to set the parameters for different commercial products and decorate campaign offers in such a way that the system helps to filter out any inconsistencies, thus ensuring the efficiency of business operations.

Consolidating
the customer service interface

We have developed a unified customer service interface for Yettel Hungary that ensures efficient service for the different channels (stores, call center, telesales) with specific dashboards and closely linked functions. Based on measurements, the system’s satisfaction index is the highest among business users at the company.

Self-service
interface

We have developed a self-service interface for Yettel Hungary to serve their residential customers. It allows customers to set up discounts for multiple subscriptions. Within the same application, we have also developed an information interface for business customers, where Yettel can provide customer-specific information on price changes.

Back office CRM
system

Following the replacement of the previous CRM system of Yettel, we have developed an interface where back office users can view and manage their customer hierarchy and create complex business customer lists.

Modernisation of the
Back Office Portal

We started the modernisation of Magyar Telekom’s existing Back office Portal’s frontend system. The system was extended with new features, easily extensible Vue-based software components and integrated with Telekom’s new microservice-based back office systems. In addition to the technological modernisation, we also added new business functions in the Customer Care and Order Care processes.

IT administration, integration
management interface

For the TIBCO-based integration platform of the Hungarian railway company MÁV Group, we have developed an ESB Console portal interface based on Front&Go, which allows IT managers an easy and rapid cockpit-like review of the status of interface connections, and can make the necessary settings for interface administration, and switch interfaces up and down – even in bulk. The interface is more robust, more responsive and has security enhancements.

SAP

Inventory Management

In response to a call for tenders from Yettel, we have developed an optimized interface for the transfer and stock management of items (SIM cards and other items sold) between the store and central distribution warehouses. The store administrators – typically without logistics skills – were provided with a simple, quick-to-use interface that was in line with the administration process advocated by the company, instead of a complex SAP MM transaction tool. At the same time, the process is mapped in the ERP system using standard SAP APIs, according to the logistics and accounting logic used.

SAP
claims management

Using the Front&Go portal, you may create a company-wide platform hosting all requests regarding internal material and service requirements to be submitted to the logistics organization. The approval process for user requests, including an authorization system, can be mapped according to arbitrary rules set using input values. Behind the simple, clear interface, which is in line with the corporate image, standard SAP transactions are called up, with the addition of automations if required. The lifecycle of the submitted claims can be continuously tracked and queried until closure.

SAP
project management

Enterprise projects are managed along multidimensional, complex processes. Financial, technical, logistics, and operational scheduling issues need to be reviewed quickly and efficiently, often along complex, interdependent project structures that can span years. Project administration is also possible within SAP through a number of complex transactions across multiple modules. With Front&Go, a unified interface is developed for the administration and control of individual sub-processes carried out efficiently and quickly by linking individual transactions.

SAP
technical processes

With Front&Go, you shall create a technical management portal that uses SAP PM module transactions to plan technical work activities, material, service and human resource requirements, and execute, close and account for processes. Quality Management (QM) transactions can be included in the workflow processes, if required.

Instead of using the complex transactions by SAP, a customized interface can be developed to set input values for each technical activity. The portal provides access for both internal and external users in order to manage data they need. Data and functions from external technical record target systems can also be integrated into the interface.